Rental & Event Policies

Booking, Quotes & Payments

Event dates are not considered reserved until Fancy Nanci Balloons confirms the booking and any required deposit or payment shown on the quote or invoice has been received.

Quotes are based on the information provided at the time of the request, including event date, location, selected decor, rentals, quantities and setup requirements. Changes to these details may change the final price.

Any remaining balance must be paid according to the deadline listed on the customer’s invoice or booking confirmation.

Changes, Rescheduling & Cancellations

Requests to change the event date, quantities, colors, rental items or setup details should be made as early as possible and are subject to availability.

Custom balloon designs, special-order materials and reserved rental inventory may already involve preparation or purchasing before the event. For that reason, deposits, custom work or payments may be non-refundable when stated on the customer’s quote or invoice.

Rescheduling requests are reviewed based on availability for the new requested date and may require updated pricing.

Delivery, Access & Setup

Delivery and setup times are scheduled around the event, venue access and the amount of work required. Customers are responsible for providing accurate venue information and ensuring that Fancy Nanci Balloons can access the setup area at the agreed time.

Stairs, elevators, long carrying distances, difficult access, limited parking, restricted loading areas or setup conditions not disclosed in advance may require additional time or charges.

The setup area should be clean, accessible and ready before our team arrives. Venue rules, loading instructions and required certificates or approvals should be communicated before the event.

Rental Inventory

Rental items remain the property of Fancy Nanci Balloons unless clearly sold as a purchase item. This may include tables, chairs, linens, tents, backdrops, flower walls, marquee numbers and letters, throne chairs, display stands, candy carts, patio heaters and other rental pieces.

Rental inventory may vary slightly in finish, tone, shape or appearance due to normal use, availability and product updates. We reserve the right to provide a comparable replacement when necessary.

Customers should not move, alter, disassemble, attach decorations to or misuse rental equipment without approval.

Balloon Decor & Custom Installations

Balloon colors shown in photographs, screens or inspiration images may vary slightly from the physical balloon colors used for the event.

Balloon decor is sensitive to heat, direct sunlight, wind, sharp objects, temperature changes and other environmental conditions. Outdoor balloon installations may change in appearance during the event and cannot be guaranteed to remain identical to an indoor setup.

Inspiration photos are used as creative references. Because each installation is custom to the venue, available materials and selected colors, exact duplication of another event setup is not guaranteed.

Outdoor Events & Weather

Customers are responsible for having an appropriate weather plan for outdoor events. Wind, rain, extreme heat and unsafe conditions can affect balloons, tents, backdrops and other decor or rental equipment.

Fancy Nanci Balloons may refuse, modify, relocate or remove a setup when weather or site conditions create a safety risk for guests, staff or rental equipment.

Weather-related changes do not automatically result in a refund when materials, labor, delivery or reserved inventory have already been committed to the event.

Damage, Loss & Customer Responsibility

The customer is responsible for rental items from delivery or setup until they are collected or returned, except for normal wear from proper use.

Lost, stolen, broken, burned, stained, excessively dirty or damaged rental items may be subject to cleaning, repair or replacement charges.

Children and guests should be supervised around decor, heaters, furniture, display pieces and other rental equipment. Items should only be used for their intended purpose.

Pickup, Breakdown & Returns

Pickup or breakdown timing is arranged as part of the order. Rental items should remain together, accessible and protected until our team arrives.

Customers should not leave rental items outside an unattended venue, on the street or in an unsecured area unless specifically approved.

Additional pickup attempts, extended rental time or delays caused by inaccessible equipment may result in additional charges when applicable.

Availability & Substitutions

All decor and rental items are subject to availability. In the event of damage, loss, supply issues or other circumstances outside our control, Fancy Nanci Balloons may offer a comparable substitute or work with the customer on an alternative.

Venue Rules & Site Conditions

The customer is responsible for confirming that the venue allows the requested balloon decor, rentals, tenting, draping, backdrops, heaters or other equipment.

Any venue restrictions involving walls, ceilings, floors, fire codes, power, anchoring, loading or installation methods must be disclosed before setup.

Photos of Our Work

Fancy Nanci Balloons may photograph completed decor and rental setups for portfolio, website and social media purposes. We focus on the setup itself and avoid publishing identifiable guest images whenever reasonably possible without permission.

If a customer has a privacy concern regarding event photos, please let us know before the event.

Events Outside Our Control

Severe weather, road closures, venue restrictions, emergencies, government orders, power failures, supply disruptions or other events outside reasonable control may require changes to delivery, setup, products or scheduling.

When this happens, Fancy Nanci Balloons will make reasonable efforts to provide the service or a practical alternative based on the circumstances.